Samsung, the South Korean electronics giant, makes a huge array of high-end electronic products, from smartphones to smart TVs. Televisions are one of the most important product lines for Samsung, a conglomerate with more than $211 billion in annual sales.
Although Samsung electronics have a reputation for high quality and reliability, like any electronic product they are subject to failure and problems. One of the most common issues reported with Samsung TVs is problems with the audio. Oftentimes the cause of such an error is simply glitches or bad connections, but it could possibly be the result of a hardware failure. In this article, I will show you how to troubleshoot audio problems on your Samsung TV.
The first things to try are of course the simplest. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. Grab your remote and unmute the TV by pressing the “Mute” button again.
Next, check what the input setting is on your Samsung TV by hitting “Source” on the remote and cycling through the available inputs. If your Samsung TV’s source is set to a component that you don’t have set up, then there won’t be any audio data coming in to be played.
Do you ever use a headset on your TV? Gamers, in particular, might be using a wired set of headphones plugged into an audio out jack, and if the headphones are plugged in, then any audio is being routed to that equipment, and you might not hear the sound playing if you aren’t wearing the headset. Assuming you never use a headset on your TV, check the headset port for any debris. Your TV may pick up something in the port which won’t allow the audio to route properly.
If you still don’t have sound, check all your physical connections between the TV and any hardware associated with it. This includes gaming consoles, satellite receivers, and cable TV boxes. Make sure that all the connectors are plugged in securely to the right ports.
Finally, check to see what output channel has been selected for sound. If you have external speakers connected to your TV, make sure your TV’s audio output goes to them. Conversely, if you’re not using external speakers, make sure the TV’s internal speakers are not disabled. You’ll find that information on the (audio section of your TV’s on-screen menu.
If none of the above suggestions improve the audio problem on your Samsung TV, you’ll need to move on to some more advanced techniques.
The first thing to try is a standard old-fashioned power cycle. Turn off your Samsung TV and unplug it from the wall. Give it a minute so that any lingering charge in a capacitor or memory unit can fade. Then plug the TV back in and turn it back on. As with many other kinds of hardware, turning it off and on again can often resolve temporary or transient problems that are otherwise hard to diagnose.
Next, make sure your TV has the right language set in the information setup. Press “Menu” on the remote and find the section dealing with setup. Find the language/location setting, and make sure it is set to “USA”.
The last stage of troubleshooting is to run the built-in sound diagnostic test in Samsung TV’s support menu. Depending on the make and model of your Samsung TV, this test may be found in different places in the menu structure, but you should be able to find it regardless. Press “Menu” on the remote, then select the “Support” menu. From there, select the “Self Diagnosis” option and then the “Sound Test”. The TV should then play a melody out of the built-in speakers. If you hear the melody, then the sound problem (whatever it may be) isn’t in the TV’s components. If you don’t hear the melody, then either there is a problem with the sound circuitry in the TV, or with the built-in speakers on the TV.
Based on our research, there are several other possibilities that affect the sound on a Samsung Smart TV. Other things to troubleshoot or try are:
If you’ve tried all the things in this article and nothing works, or perhaps you don’t have the option to add a soundbar, it’s probably time to take the next steps.
If your tests indicate that the problem is with the TV itself, you will have to decide between a repair job and a new TV. With TV prices steadily falling to ridiculously low levels, it is difficult to justify repairing any TV sets that aren’t brand-new and at the highest end; a replacement is usually cheaper than the repair. However, depending on how old your Samsung TV set is, you may still be under warranty and can get a new TV without any charge.
Contacting Samsung Support can be a hassle, but it may be your only resort to save your television.